Webinars

Financial benefits of cloud-based contact centers: In this first of a two-part series of educational webinars from Echopass, Ian Jacobs of Ovum describes the financial benefits of cloud/hosted contact centers to large enterprises. This webinar is 14 minutes and requires registration.
The four common misperceptions of cloud-based contact centers in the large enterprise: In this second of a two-part series of educational webinars from Echopass, Ian Jacobs of Ovum discusses the 4 common misperceptions of cloud/hosted contact centers in large enterprises. This webinar is 15 minutes and requires registration.
Prime time for the enterprise and the cloud: Cloud-based contact center solutions for the enterprise are more than just hype. Learn how one of the leading insurance providers in North America successfully implemented an enterprise level deployment in the cloud, and is reaping the dramatic benefits today in the contact center and the back office. This webinar is 37 minutes and requires registration.
Benefits of the cloud? Better yet: Five real case studies of enterprise account successes: Moving to the cloud can transform your operations with greater agility, business transformation, improved scalability, enhanced business continuity, and the virtualization for multiple contact centers. Learn how five Echopass clients have embraced the cloud to enjoy game changing benefits for their businesses. This webinar is 50 minutes and requires registration.