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Solutions: Our technology and how it works

In this Solutions section of our website, we provide a deeper, technical view into our solutions. In addition, you may find specific technical questions and answers about Echopass and our technology in the FAQs.

Completely Integrated, Fully Customizable Contact Center Application Suite in a Software as a Service Model

Echopass delivers a completely integrated, customizable suite of self-service, agent and management applications that make it easier and faster for customers to reach your agents wherever the agents may be located – in multiple centers, on shore, off shore or at home. You are guaranteed to receive unmatched levels of security and availability with 24 x 365 service level agreements.

Echopass solutions are delivered in a Software as a Service model. This means no capital expense or dedicated IT resources, so you can go live as quickly as 60 days and scale up or down whenever required. Our scalable, award-winning solutions satisfy the demanding needs of enterprise customers with up to 10,000 contact center agents.