Professional Services
Our Professional Services organization helps customers optimize and customize their contact center environments. We work with customers to assess the scope of the requirements and, with our internal engineering organization, we design your most appropriate solution. Professional Services acts as the liaison between customers and Echopass engineering during the entire engagement.
We provide these Professional Services:
- Project management
- CRM integration
- Database integration for data-directed contact routing and IVR
- Development of custom reports
- Third-party systems integration
We also provide these Professional Services to meet the specialized needs of outsourcers:
- Best practices in contact center technology utilization
- Project management for setting up subaccounts
- Sophisticated routing strategies
- Custom reporting requirements
- Sales support
