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CRM Integration

We provide full integration through our partnerships with Microsoft, salesforce.com and RightNow Technologies, the leading hosted CRM vendors.  Our CRM integrations give agents access to the full power of the Echopass API.  Echopass services can be combined with customer’s CRM applications to provide advanced functionality such as synchronized screen delivery, integrated agent scripts, transfers with an attached data screen, and routing based on attached data retrieved from the CRM data base.