Implementation Services
We begin every engagement with a detailed discovery and planning process to ensure quality and customer satisfaction. We complete every engagement with a customer feedback loop to fine-tune our engagement methodology and solution delivery process.
Provisioning is a simple process that typically takes between two and eight weeks, depending on the number of customer locations and scope of services. Provisioning consists of:
- Installing and configuring the local network router and IP phones
- Setting up and configuring your initial contact center environment
- Ordering and provisioning data T1 (or fractional T1) for voice services
- Redirecting existing toll-free numbers to Echopass
- Customer training to enable self-administration
Training can take place at the customer facility or remotely via the Internet. We train the customer trainer for initial services-related training, who then provides approximately two hours of classroom training for agents. Training is available for new product releases with major new functionality and/or significant changes to the user interface.
