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Webinars


Below are archives of recent Genesys | Echopass webinars. Topics include education on cloud-based contact centers as an industry, as well as unique benefits Genesys | Echopass delivers to its clients.

Is Your Contact Center Secure, Really?

Learn from Forrester, FishNet Security and executives from Echopass how the new Cloud Compliance Guidelines impact the enterprise contact center, which handles millions of confidential personal data transactions a year. This webinar is 60 minutes in length.

Are You Kidding Me… Migrate a Large Enterprise Contact Center to the Cloud?

Learn from Forrester analyst Art Schoeller and Echopass executives about the requirements, successful approaches, and best practices when migrating complex large enterprise contact center environments to the cloud. This webinar is 60 minutes in length.

A Customer Experience Smackdown: People and Process vs. Technology Solutions

Learn from Echopass and JD Power whether to focus more on the integrated operations supporting agent to customer relationship, more on deploying technology solutions, or a combination of both to enhance the overall customer experience. This webinar is 60 minutes in length.

Differentiating and Personalizing the Customer Experience with Speech

Learn from Echopass and Nuance why natural speech recognition is smarter and easier than ever to deploy in your cloud-based contact center, and how consumer adoption of speech recognition is driving competitive differentiation in customer service. This webinar is 60 minutes in length.

Roadmap for Your Cloud-Based Contact Center: Key Deployment Considerations

Learn how to prepare your organization to make the move to the cloud and make a seamless transition to cloud-based applications such as ACDs, IVR, Dialers and other support programs. This webinar is 60 minutes in length.

Cloud-Based Contact Centers for Large Enterprises: Fact or Fiction?

Learn why cloud-based contact are viable and secure alternatives for contact centers of all sizes. This compelling and insightful webinar will address the unique characteristics of cloud-based solutions for large enterprises. This webinar is 60 minutes in length.

Financial benefits of cloud-based contact centers

In this first of a two-part series of educational webinars from Echopass, Ian Jacobs of Ovum describes the financial benefits of cloud/hosted contact centers to large enterprises. This webinar is 14 minutes in length.

The four common misperceptions of cloud-based contact centers in the large enterprise

In this second of a two-part series of educational webinars from Echopass, Ian Jacobs of Ovum discusses the 4 common misperceptions of cloud/hosted contact centers in large enterprises. This webinar is 15 minutes in length.

Prime time for the enterprise and the cloud

Cloud-based contact center solutions for the large enterprise are more than just hype. Learn how one of the largest insurance providers in North America successfully implemented an enterprise level deployment of thousands of seats in the cloud, and is reaping the dramatic benefits today in the contact center and the back office. This webinar is 37 minutes in length.

Benefits of the cloud? Better yet: Five real case studies of enterprise account successes

Moving to the cloud can transform your operations with greater agility, business transformation, improved scalability, enhanced business continuity, and the virtualization for multiple contact centers. Learn how five Echopass clients have embraced the cloud to enjoy game changing benefits for their businesses. This webinar is 50 minutes in length.