Events Recent Media Coverage Press Releases Fact Sheet

Recent Media Coverage

Echopass has appeared in articles within the following publications, with specific stories linked below:

• Ventana Research "Echopass Enables Contact Center in the Cloud"
  8/19/11
• Insurance & Technology News "The Hartford's Telephony Initiative Simplifies Customer Experience, Enhances Employee Engagement"
  3/8/11
• Insurance & Technology News "Homesite Adopts VOIP for Call Center Operations"
  12/1/09
• Informaton Week "Cloud Security - Business users see cost savings from cloud computing"
  11/9/09
• Hospitality.Net "A Truly Green Work Environment Solution – Goodbye Brick & Mortar | By Bill Peters"
  11/9/09
• Customer Think "Stop Making Excuses! Put Your Contact Center in the Cloud"
  6/23/09
• ebizQ "Downturn Demands Enterprises Leverage SaaS"
  6/1/09
• AlwaysOn The Insider's Network "Extending Existing Infrastructure with Hosted Contact Centers"
  2/25/09
• Multichannel Merchant "Getting Help From Hosted Contact Center Systems"
  2/24/09
• CXO Today "Third Eye: Optimize Infrastructure with Hosted Contact Centers"
  2/24/09
• Ulitzer "Delaware North Companies uses Echopass on-demand hosted contact center to meet business targets in recession"
  2/13/09
• TMCnet "IVR / VoiceXML Featured Article: Delaware Hospitality Group Bolsters Contact Center with Echopass"
  2/5/09
• CIO "Simplify Operational Complexity: How Delivering the Right Mix of Multi-Channel Services Will Maximize Customer Satisfaction and Simplify Contact Center Operations"
  1/23/09
• CRM Daily "Case Study: CRM Improved Bank's Customer Service, by Marcia Blunt"
  1/19/09
• 1 to 1 Media "Reporter's Notebook: Contact Center Predictions for 2009"
  12/15/08
• UC Strategies "Contact Center Hosting--When the Trend Becomes a Preference, by Nancy Jamison"
  12/9/08
• Destination CRM "Maximum Savings, Optimum Service - Mastering the multi-sourced call center"
  12/8/08
• CIO "The Five Steps to Customer Service as a Strategic Weapon"
  12/4/08
• CIO "Obama, Technology and Customer Service"
  11/12/08
• CIO "The Provident Bank Realizes Dramatic Customer Service Improvements Using Echopass"
  11/11/08
• CRMBuyer "Customer Service: Now More Than Ever..."
  11/7/08
• Contact Center World "The Provident Bank Touts First-Call Problem Resolution Rate of 95 Percent"
  10/14/08
• Contact Professional "Unmatched Customer Service with Multi-Sourced Call Centers"
  September/October 2008
• Forbes.com "Frost & Sullivan Presents Best Practices Awards for Growth Excellence"
  9/26/08
• ITWorld "On demand call center helps financial services firm beat the bear trend"
  9/12/08
• Boston.com "AccountNow Raises the Bar on Customer Service With Echopass On-Demand Services"
  7/29/08
• eWeek "How to Mix the Right Technology and People to Get Quality Customer Service, By Carter Lee"
  7/23/08
• CIO "Mastering the Multi-Sourced Call Center for Maximum Savings, Optimum Service"
  6/30/08
• Bank Technology News "Leading Off: Call Centers, Doing More With Less"
  June, 2008
• Diversity Blogs "SaaS contact centre offering"
  5/20/2008
• TechNewsWorld "Meltdown to Breakout: Financial Services Overhaul Customer Service"
  5/4/2008
• TMCnet "Contact Center Week In Review"
  5/2/2008
• Contact Center World "Financial Services Companies Optimize Customer Service And Lower Costs"
  5/1/2008
• Call-Recording TMCnet "Echopass Helps AEIS to Optimize Customer Service with Hosted Contact Center On Demand"
  4/30/2008
• Financial Services Outsourcing Channels "American Express selects Echopass hosted call centre services"
  4/30/2008
• Finextra.com "American Express selects Echopass hosted call centre services"
  4/30/2008
• Ad-Hoc-News "Financial Services Companies Optimize"
  4/30/2008
• ICMI's Customer Management Insight "Multi-Sourcing Benefits: A Common Hosted Platform Is Key"
  April, 2008
• PHONE+ "Higher Calling: Hosted Contact Centers Help Agents Move Up"
  8/29/2007
• TMC.net Customer Interaction Solutions "Echopass Among TMC Labs 2007 Innovation Award Winners"
  8/3/2007
• The Sterling Report "Realizing the Cost Benefits of Call Center Multi-Sourcing"
  7/19/2007
• MultiChannel Merchant "Top Five CRM Deployment Mistakes"
  5/30/2007
• Call Center Magazine "Cultivate An On-Demand Workforce Through On-Demand Technology"
  5/30/2007
• CIO "Three Approaches Companies Use for On-Demand Computing"
  5/21/2007
• ContactCenterWorld.com— Echopass Receives Highly Commended Technology Innovation Award
  4/16/ 2007
• MultiChannel Merchant "The Case for a Hosted Contact Center System"
  3/27/ 2007
• Internet Retailer "Speed Dialing - Faster, smarter, easier: How the web is boosting call center performance"
  March, 2007
• ContactCenterWorld.com "Executive Insights: Interview With Echopass CMO Bruce Dresser"
  3/1/2007
• Tech News World "Echopass One of Eight Firms Honored With CRM WizKids Awards"
  3/1/2007
• VIP "Frost & Sullivan Recognizes Genesys and Notes Echopass as Genesys ASP Partner"
  2/26/2007
• ContactCenterWorld.com "Case Study: Everdream"
  2/5/2007
• Hospitality.net " New Hosted Technology Lets Outrigger's Denver Contact Center Shine during Back-Back Blizzards"
  1/8/2007
• Frost.com "Debunking Common Myths in Outbound Dialing"
  12/27/2006
• eWeek "VOIP: 10 Years of Lowering Costs"
  12/11/2006
• Computerworld Online "How one company rode out a Category 5 hurricane"
  11/16/2006
• ContactCenterWorld.com "Case Study: ULTA Salons"
  11/9/2006
• TMCnet.com "CRM Alone is not Enough: Successful CRM Implementations Need Strong, Fully Integrated Call Center Technology"
  10/18/2006
• East Bay Business Times "The Voice of Electronic Monitors: Echopass Tech Tracks Parolees"
  10/13/2006
• Customer Inter@ction Solutions "Case Study: An Rx For Healthcare Communication Outsourcing And Offshoring Medicall Call Centers For Competitive Advantage"
  9/1/2006
• Optimize Magazine " Trendspotting - What's up, what's down in IT?"
  September, 2006
• IPCommunications.com "Evaluating ROI in an On-Demand Call Center Solution"
  8/21/2006
• Call Center Times "MediCall Success With Echopass"
  5/18/2006
• Computerworld "Setting Up Security With a 'Locked-Down' PC"
  5/15/2006
• hsyndicate.org "Hosted Solutions Update... “Deal or No Deal” By Bill Peters"
  5/8/2006
• Call Center Magazine "Hosted Tools: The Echopass Interview"
  5/1/2006
• Internet Retailer "Calling all web sites: Staking a revenue-driving customer service reputation on newfangled VoIP"
  5/1/2006
• IT Business Edge "Hosted Solutions Offer Much-Needed Flexibility"
  4/20/2006
• TMCnet.com "Eight Things You Can't Do with Premise-Based Call Center Hardware"
  4/13/2006
• CRM Buyer "Hosted Contact Subsector Growing Fast"
  4/3/2006
• CRM Magazine Online "The 2006 Service Elite Awards"
  4/1/2006
• CRM Buyer "Microsoft Kicks CRM Distribution Up a Notch"
  3/28/2006
• TMCnet.com "Echopass and Microsoft Expand Partnership to Enhance Call Center and CRM Offerings"
  3/27/2006
• Computerworld Online "Hairdresser trims costs with hosted apps"
  3/20/2006
• ContactCenterWorld.com "Case Study: Outrigger Hotels and Resorts"
  3/15/2006
• Network World Online "Salon trims costs with hosted apps"
  3/13/2006
• CIO Update "SaaS Making Headway (Again)"
  3/8/2006
• destinationCRM "Real ROI: A Solution That's a South Sea Breeze"
  3/1/2006
• destinationCRM.com "Dispelling the Myths of Hosted Service Providers"
  3/1/2006
• RIS News "Online Going to the Source"
  3/1/2006
• TMCnet.com "MediCall Efficiently Delivers Customer Care with Echopass"
  2/28/2006
• Bank Systems & Technology "Making a Better Connection"
  1/31/2006
• Computerworld Online "Outsourcing: Hotel Chain Takes New Tack on Call Center IT"
  1/13/2006
• Bank Technology News "Call Center Service: Looking For A Handle To Reduce 'on Hold' "
  1/1/2006
• TMCnet.com "Call Center Improves Customer Service by Implementing Echopass Call Center On-Demand"
  12/19/2005
• Forbes.com "Straight Up: Picking A Partner "
  12/7/2005
• Hotel & Motel Management Online "Outrigger Hotels books Echopass Contact Center On-Demand "
  11/21/2005
• eWEEK "Echopass launches integrated services"
  10/10/2005