Proof Box

Give us the opportunity to run a Total Cost of Ownership Savings Assessment for your contact center.

Some Software as a Service or hosted contact center providers may say they'll enable you to save money. Others may claim to improve operations. Echopass has PROOF that we have saved our customers money and will save your enterprise contact center money and free up your IT resources. Nobody else can prove it like we can.

Echopass has been in business for nearly ten years (since 2000), and we have enabled our customers to save money on a consistent, ongoing basis in their contact centers from the first day they begin using our services.

How do we know? Because we've archived every single contact record for every call, email, chat, and fax for every Echopass customer we have, so that we can provide our customers with the analysis and proof that they are increasing productivity, improving first call resolution, deflecting calls to self service, and more. Business improvement and savings that happens day after day after day. We prove it to our customers; we will prove it to you.

Samples of Actual Echopass Customer Proof Points:

  • Overall cost savings - for Echopass customers, as much as 30%
  • Reduced or redeployed IT staff - for some Echopass customers, as much 80%
  • Improved agent efficiency - for many Echopass customers, as much 30%
  • Service Level Agreements - for Echopass customers, statistics that we have exceeded our SLA guarantee of 99.9%
  • Security audit data and analysis - documented SAS70 certification and compliance

And...
Maintenance fees - for Echopass customers, there are none.
Redundancy - for Echopass customers comes from our having multiple datacenters - do you have redundancy today?

Let us prove ourselves to you. Give us the opportunity to run a Total Cost of Ownership Savings Assessment for your contact center.

We'll show how much money we'll save you, and how many IT resources you'll free up to focus on your business needs. Then we'll show you more real customer examples and let you talk to our customers.

What other vendor will do that for you?

To arrange your 15 minute TCO Savings Assessment, please click here