Outsourcer Solutions
Beyond our enterprise and government customers, Echopass also provides our services through outsourcers. To enable this market with advanced call and contact center capabilities, Echopass offers outsourcers the opportunity to provide their clients with the many benefits that other Echopass customers receive, including:
- Time-to-value: even the most sophisticated contact centers can be operational within 60 days, which means clients can be deployed quickly and revenue generated faster.
- Flexibility in service offerings: voice and online services are packaged and priced to allow you to offer your clients a customized service package for their unique needs.
- Scale on demand: we understand that your business fluctuates as you add and remove clients, and we offer you the ability to scale services as needed rather than buying to peak requirements.
- Support for offshore operations: our hosted IP delivery model means that agents can be located domestically and/or offshore and still experience guaranteed voice quality with lower telecom long-distance costs.
- Multi-tenancy: our architecture enables outsourcers to support multiple clients and give each a unique and secure view of their agents, performance monitoring, and historical reporting.
- Security: we protect you through multiple methods, both logical and physical, including client-specific database partitions, stringent authentication, firewalls, and strict control of contact routing.
- Reliability: we strive to exceed carrier-class specifications for reliability, which are secured through fall-back processes and systems, full data mirroring, and redundant system components.
- 24/7 monitoring and support: Echopass employees provide continuous network and systems monitoring from our Network Operations Center.
- Contractual service-level agreements: we are so confident in the reliability of our infrastructure that we guarantee 99.9 percent availability.
