Echopass Hosting Center
Unlike other application service providers, Echopass owns and manages its entire EchoSystem platform through its own hosting center, comprised of a communications center and a network operations center (NOC). Professional administrators and network engineers oversee all aspects of our infrastructure, networks, contact center software, and customer performance, 24/7/365.
We are committed to consistently delivering carrier-grade performance and reliability to every call and contact center customer. We fulfill this commitment in the following ways:
- Multi-tenant architecture allows us to share infrastructure investments across multiple clients and to scale services and capacity quickly.
- Data security delivered through stringent authentication requirements, secure database partitioning, Cisco firewalls, multi-level anti-virus protection, and intrusion detection systems.
- Data back-up procedures conducted multiple times during a 24-hour period, including full data mirroring, RAID5 protocols, and off-site storage of back-up tapes.
- Physical security controlled by 24/7 card-key access, security system logging, security personnel, and regular audits of access lists.
- Redundant system including fiber networking, PBX, UPS and diesel backup generator, environmental systems and all application and data servers.
- Guaranteed voice quality of service (QoS) through dedicated managed data circuits and on-site Cisco routers.
- Service level agreement (SLA) that includes a contractual commitment to 99.9% service availability.
- Network operations center monitored around the clock and staffed with Echopass network engineers using industry-standard monitoring tools to monitor hardware, contact center software, all systems and network performance.
