eServices On-Demand
Echopass eServices On-Demand is a subscription-based service that brings live customer data service to your website. With eServices On-Demand, sales, marketing, and service inquiries that arrive via email or through the Internet can be quickly handled and efficiently documented in real time - all with the processes and technology Echopass has honed for call centers.
Service highlights
- Email response management
- Web click-to-chat and page push
- Skills-based and condition-based routing for email and web contacts
- Network load balancing
- Automatic escalation
- Synchronized screen pop
- Dynamic agent scripting with conditional branching
- Standard response library
- Optional CRM or database integration
