EchoSystem™

More than a provider of call and contact center solutions, Echopass is the center of a customized, flexible, completely managed EchoSystem™. The EchoSystem is a Service Integration Platform that puts our integrated partner network to work for you -- seamlessly, with Echopass as the single point of management. We connect you with the best services, technologies and capabilities available—today and tomorrow.

The EchoSystem incorporates carrier and network services, CRM software and integration, strategic and implementation consulting, call routing and other customizations our customers may require.

The EchoSystem offers customers a new level of call center flexibility and effectiveness by seamlessly integrating best-of-breed partner technologies and services, then delivering these components on-demand along with Echopass’ own advanced call center solutions to create a total, customizable and fully-managed service.

On-Demand, Always On, Guaranteed, End to End

Unlike inflexible hardware-based call centers or limited one-dimensional call center software alternatives, the Echopass EchoSystem service integration platform provides customers a complete, single-source solution.  The platform delivers a value proposition unlike that of any other provider:

  • On Demand—Easy and quick scalability up or down, with features that can be added whenever needed;
  • Always On—Round-the-clock service and support availability;
  • Guaranteed—Echopass Service Level Agreements guarantee the entire platform’s service, availability, customer support, performance and reliability; and
  • End-to-End—A completely managed technology service and contact center solution incorporating traditional landline or VoIP calling, computer telephony integration, automatic call distribution, work force integration, interactive voice response and other customer-specific integrations.

EchoSystem Technologies and Partners

As an end-to-end service, the EchoSystem platform leverages Echopass on-demand call center services and call routing infrastructure with on-demand CRM, voice/data network technologies and other advanced enterprise-class applications, in any combination needed.  EchoSystem components and partners include:

  • Echopass 24/7/365 guaranteed, fully-scalable call center service and support from the Echopass network operations center in Salt Lake City, Utah
  • Embedded CTI call routing infrastructure from Genesys Telecom Laboratories, used by a vast majority of the Fortune 500
  • On-demand CRM services from Microsoft, salesforce.com and RightNow Technologies
  • Data and network carrier connectivity from Sprint-Nextel and XO Communications
  • A fully-customizable set of additional services, such as interactive voice response, quality management, and workforce management integration.

Greater Value through Integration 

By delivering a platform of integrated, highly-efficient partner applications, the EchoSystem platform offers both customers and EchoSystem partners a combined business value that is far greater than the sum of its individual components.  

For customers—from call and contact center agents to supervisors and upper management—the fully integrated, completely managed EchoSystem is quicker to implement, easier to use and more cost-effective than multi-vendor solutions. Technology partners are able to deliver their products and services to customers directly through the platform, allowing those partners to reach new markets as part of a larger and more complete on-demand solution.