CRM On-Demand
Echopass Corporation provides advanced IP-based call and contact center solutions (voice, chat and email) as a service for mid-to-large enterprises and government agencies through its unique EchoSystem service integration platform. Only Echopass delivers the promise of on-demand, always on, guaranteed, and end-to-end solutions that are both affordable and fully integrated with client's customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance.
Our Customers
Echopass has regional, national and international customers including Kodak, American Express, Outrigger Hotels, both State and Federal Agencies and numerous others. Each Echopass customer can be referenced and all enjoy world class customer support. Our average customer has between 50 and 300 agents in any one site. Many of our customers maintain multiple sites including on-shore, off-shore and with work at home agents.
We are CRM experts
Echopass partners with all major CRM vendors to provide a complete customer solution that includes hosted CRM with the Echopass hosted Call Center telephony, fully integrated and delivered as a managed service by Echopass. Our service is pre-integrated with CRM applications from Microsoft, RightNow Technologies and salesforce.com.
Echopass CRM On Demand Partners
Microsoft
Echopass has hosted Microsoft applications since 1999 at data centers that we own in Salt Lake City, Utah. These data centers are manned 24/7 every day of the year. Echopass' data centers and operations are SAS 70 certified for security and regulatory compliance with Sarbanes-Oxley. Echopass is the first Managed Service Partner providing hosted CRM services for Microsoft customers.
Microsoft Dynamics CRM 3.0 is a complete customer relationship management solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enables closer relationships with customers, and helps achieve new levels of profitability.
For further information about Echopass and Microsoft Dynamics please click on the following links:
Microsoft Dynamics 3.0 demonstration
To discuss hosted Microsoft CRM opportunities or an Echopass on demand solution, please email or call 888-622-5345.
RightNow Technologies
RightNow Technologies is the leading on demand CRM company focused on customer service. RightNow improves the effectiveness of service and support operations with easy-to-implement technology, replicable best practices drawn from the industry's broadest base of successful implementations, and engagement terms that create accountability for delivering quantifiable results. Echopass and Right Now Technologies have teamed to provide customers with a cost-effective pre-integrated multi-channel customer service solution that offers fast deployment with minimal up front capital expenditures.
For further information about Echopass and RightNow customer solutions, please click on the following links:
To discuss hosted RightNow CRM opportunities or an Echopass on demand solution, please email or call 888-622-5345.
salesforce.com
salesforce.com is the global leader in on demand customer relationship management (CRM) services. Echopass Telecenter for salesforce.com Service and Support delivers pre-integrated, hosted contact center/CRM services to boost the effectiveness and productivity of customer service, support and help desk teams. Echopass uses salesforce.com Service and Support internally to manage our world-class customer service organization, and was a founding SForce integration partner in 2003.
For further information about Echopass and salesforce.com customer solutions, please click on the following links:
A brief service and support presentation.
To discuss hosted salesforce.com CRM opportunities or an Echopass on demand solution, please email or call 888-622-5345.
