Contact Center On-Demand
Echopass Contact Center On-Demand is our most comprehensive service, providing a complete multi-channel IP contact center as a subscription-based service. Contact Center On-Demand delivers all of the sophisticated inbound and outbound voice processing and online communications features of both Call Center On Demand plus eServices On Demand, with the following additional features:
- Universal queuing
- Web-initiated callback
- Inbound fax routing
- Voice message routing
- Consolidated reporting
With Echopass Contact Center On Demand, customers gain all the benefits of a richly featured, highly reliable IP contact center, coupled with the flexibility of the Echopass on-demand service.
