Products
Meet your business needs, revenue growth objectives and cost containment goals with one single-source easy-to-use managed solution.
By delivering our highly flexible, customized call and contact center capabilities as an on-demand service, Echopass lets you deploy exactly what you need, when you need it. We provide an integrated end-to-end solution with a comprehensive performance guarantee, and the best value in the industry.
Echopass is your alternative to the complexity, cost, and overhead of inflexible on-premise equipment, and the limitations of one-dimensional call center software. Echopass delivers a full platform of inbound and outbound hosted contact center systems and solutions with embedded and sophisticated call routing infrastructure and pre-integrated CRM services on a "per user, per month" subscription service basis. We even integrate your work flow management and interactive voice response technologies. Every customer gets 24/7/365 support, ongoing maintenance and technology upgrades.
Our flagship family of IP-based call and contact center services are comprised of three offerings -- packaged and priced to meet customer needs. We offer a voice-based service, a data-based service, and a combined multi-channel service for blended agents. All three deliver best-in-class interaction routing and queuing to optimize both customer experience and agent utilization across local, remote, and virtual call or contact centers. To meet your specific needs, Echopass offers:
