Recent Media Coverage Press Releases Fact Sheet

Press Releases

Recent Echopass Press Releases and Commentaries

• Hosted v. Managed v. SaaS-based: Look Beyond the Contact Center Labels, Commentary by Bruce Dresser
  October 22, 2009
• Everyone Wins When Employees Work at Home, Commentary by Vincent Deschamps
  August 28, 2009
• SaaS Solutions Make Customer Service “the Other R&D”, Commentary by Vincent Deschamps
  July 16, 2009
• Fortune 500 Finds a Secret Weapon in SaaS-based Contact Centers, Commentary by Vincent Deschamps
  June 30, 2009
• Genesys Telecommunications Labs Names Echopass as 2008 Partner of the Year
  June 3, 2009
• Echopass Corporation Appoints David Holeman Chief Customer Officer
  April 22, 2009
• Extending Existing Infrastructure with Hosted Contact Center Solutions, Commentary by Bruce Dresser
  February 13, 2009
• Echopass Helps Delaware North Companies Parks & Resorts Counter Economic Downturn with Customer Survey
  February 4, 2009
• The Five Steps to Customer Service as a Strategic Weapon, Commentary by Vincent Deschamps
  December 4, 2008
• The Provident Bank Touts First-Call Problem Resolution Rate of 95 Percent Coupled with 40 Percent Reduction in Inbound Call Time
  October 7, 2008
• Echopass Receives Frost & Sullivan 2008 North American Customer Service Leadership Award
  September 23, 2008
• AccountNow Raises the Bar on Customer Service with Echopass On-Demand Services
  July 29, 2008
• Mastering the Multi-Sourced Call Center for Financial Services Firms, Commentary by Bruce Dresser
  July 3, 2008
• Meltdown to Breakout: Financial Services Overhaul Customer Service, Commentary by Vincent Deschamps
  May 4, 2008
• Financial Services Companies Optimize Customer Service and Lower Costs by Implementing Echopass Hosted Contact Center Services
  April 30, 2008
• Insurance Company Case Study to Highlight Echopass Hosted Contact Center at STC Spring 2008 Conference
  April 16, 2008
• Echopass Wins TMC Labs 2007 Call Center Innovation Award
  August 8, 2007
• Echopass CEO Vincent Deschamps To Participate On Red Herring 100 Alumni Keynote Panel
  April 30, 2007
• Echopass Wins WizKid Award for SecureAlert Solution
  March 1, 2007
• Nucleus Research Validates Echopass Customer's Growth, Savings & ROI
  October 16, 2006
• Echopass Telecenter Now Available on Salesforce.com's AppExchange
  September 19, 2006
• Echopass and SecureAlert Make Society More Safe And Secure
  August 15, 2006
• Echopass Extends Hosted Contact Center Services with Microsoft Dynamics CRM 3.0
  March 27, 2006
• Echopass and Medicall Relieve Healthcare Pain
  February 28, 2006
• Echopass Performs Call Center Makeover for ULTA Salon
  January 18, 2006
• Echopass Delivers Rich Dividends for The Provident Bank
  October 25, 2005
• Echopass Introduces EchoSystem™, Call Center Industry's First End-To-End Managed Service Integration Platform
  October 11, 2005
• Echopass Announces EchoScripting for CRM
  September 13 2005
• Outrigger Teams With Echopass and Genesys to Deliver "Wow" Customer Experience On-Demand
  July 27, 2005
• Echopass Announces Appointment of Bruce Pollock to Board of Directors
  March 22, 2005
• Infinite Mind Sales Jump with Echopass On Demand Services
  March 8, 2005