Microsoft CRM On-Demand for VARs and Resellers
About Echopass
Echopass Corporation provides advanced IP-based call and contact center solutions (voice, chat and email) as a service for mid-to-large enterprises and government agencies through its unique EchoSystem service integration platform. Only Echopass delivers the promise of on-demand, always on, guaranteed, and end-to-end solutions that are both affordable and fully integrated with client's customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance.
Our Microsoft Experience
Echopass has hosted Microsoft applications since 1999 at data centers that we own in Salt Lake City, Utah which are manned 24/7 every day of the year. Our data centers and operations are SAS 70 certified for security and regulatory compliance with Sarbanes-Oxley.
Our Customers
Echopass has regional, national and international customers including Kodak, American Express, Outrigger Hotels, both State and Federal Agencies and numerous others. Each Echopass customer can be referenced and all enjoy world class customer support. Our average customer has between 50 and 300 agents in any one site. Many of our customers maintain multiple sites including on-shore, off-shore and with work at home agents.
Our Philosophy on Partners and Winning
Echopass understands the VAR and Partner community better then any company in the industry. Today we partner with major carriers such as Sprint, Verizon and XO Communications, and all the CRM and related call center technology companies.
For us it is all about the customer. We have a simple philosophy; find a way to win that satisfies the customer’s requirements, be a trusted partner and reward effort. You Microsoft VARS and partners have existing customer relationships for Microsoft premise based offers, so we would look for you to continue providing design, training and local support. We have great expertise in providing hosted call centers, integrating the call center with CRM and other back office systems, and in providing on-going support from end to end including the telephony network.
Three Natural Opportunities for Echopass to Partner with You
- The end customer wants CRM on premise but has a requirement for a call center upgrade/replacement and needs computer telephony integration.
- The end customer wants CRM hosted today and needs the telephony integration downstream.
- The end customer wants CRM today and needs a telephony call center, and is receptive to having their contact center hosted.
More information about Microsoft Partner Programs can be found by clicking here.
An archived demo of Echopass and Microsoft Dynamics CRM integration can be found by clicking here.
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