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Integrated Solutions EchoPlace Partners

Integrated Solutions are pre-integrated and tested to work with the Genesys | Echopass Platform and Services, but offered and deployed outside the Genesys | Echopass Cloud – as on-premise solutions, managed services or non Genesys | Echopass Cloud services. These solutions have been pre-integrated, tested and deployed with the client’s customers and operate securely and reliably within the client as well as with the Genesys | Echopass environment. All EchoPlace Integrated Solutions Partners have common clients with Genesys | Echopass today, demonstrating our promise of no finger pointing, and resulting in seamless application integration and management.

24/7 Inc., the intuitive consumer experience company, provides software and services that make life simple for consumers to connect with large companies to get things done. 24/7’s software helps companies anticipate what consumers want, simplify interactions, and learn from those interactions so that future experiences get better all the time. For more information about 24/7, please visit

AT&T provides a network of resources that includes the nation’s fastest mobile broadband network. AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, and voice services. A leader in mobile broadband and emerging 4G capabilities, AT&T also offers worldwide wireless coverage and advanced TV services under the AT&T U-verse® and AT&T | DIRECTV brands. The company’s suite of IP-based business communications services is one of the most advanced in the world. For more information, please visit

BluIP is a leading provider of enhanced cloud-based communication services to small-to-medium sized and large enterprise businesses through a network of white-label/private-label partners, agents and VARs. BluIP's network has been engineered with the best-of-breed components and designed as a geo-redundant network to deliver the most reliable, high-quality services, including Hosted PBX, SIP trunking and unified communications in a CaaS model. BluIP is headquartered in Las Vegas, Nevada and is a privately held company. For more information, call (855) GO.BLUIP (462-5847) or visit

Cisco Systems is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at

Monet Software is a global provider of workforce management software solutions for medium sized call centers. Monet's cloud-computing-based solution, Monet WFM Live, is an affordable and easy to use call-forecasting and employee-scheduling solution including ACD integration, real-time adherence, and intra-day management. Call centers start improving services levels and increasing operational efficiencies without the upfront expenses and IT requirements of traditional software. For more information about Monet Software, please go to

NICE provides intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. For more information about Nice, please visit

RightNow Technologies is a provider of on demand customer relationship management (CRM) solutions that help consumer-centric organizations deliver great customer experiences. For more information about RightNow, please visit

Pegasystems, the leader in business process management and software for customer centricity, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change® technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. For more information, please visit us at

PSS (Product Support Solutions) is a highly specialized systems integrator and IVR solutions expert. PSS can design and deliver fully integrated communications solutions that help contact centers become true multi-media centers and meet the rapidly accelerating customer demand for a superior customer experience across all channels. PSS can also optimize and support both platform and applications until the time comes to move to next generation solutions. PSS is the choice of some of the world’s most admired enterprises and works with 150 corporations, across 5 continents in 19 countries. For more information about PSS, please go to

RedSky is the leading provider of on-premise and cloud-based E911 solutions with more customers, more technology, and more experience than any other provider. More than a million workers, students, guests and visitors rely on RedSky for E911 protection. RedSky leverages legacy standards as well as the new National Emergency Number Association (NENA) i3 standards for Next Generation 9-1-1 (NG9-1-1) to help organizations provide effective 9-1-1 emergency response, comply with state E911 regulations and meet business requirements for safety, risk management and efficiency. For more information, visit is the enterprise cloud computing company that is leading the shift to the social enterprise. Social enterprises leverage social, mobile and open cloud technologies to put customers at the heart of their business. Based on's real-time, multitenant architecture, the company has numerous platform and application services. For more information about, please visit

Sourcebits is a global leader in mobile strategy, design, and development for clients like GE, Intel, MIT, P&G, Hershey's, Coca-Cola, and ESRI, as well as up-and-coming companies such as Peel and Sling Media. Backed by Sequoia Capital and IDG, their global team of 350 has executed over 500 successful mobile projects on platforms including, iOS, Android, Blackberry, Symbian, and Windows Phone 7. Sourcebits’ design team is led by an Apple Design Award winner who manages a talented global design team, and 20 Sourcebits apps have reached the top 10 in Apple's App Store.

Verint Systems is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at

Verizon Communications, headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, with nearly 109 million total connections nationwide. Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500. For more information, visit