EchoSystem Partners
The EchoSystem delivers:
- Exactly the right solution for your needs
- A single point of management with one-vendor accountability
Echopass has partners in multiple areas to offer our customers complete, best-in-class call and contact center solutions. Our partner list includes key EchoSystem partners and other technology partners.
Routing Infrastructure Partner
Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company, is 100% focused on software for call centers. Echopass partners with Genesys to provide advanced interaction management functionality for its hosted contact center services. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management. Visit for more information www.genesyslab.com.
CRM Partners
Echopass works with leading CRM companies to deliver pre-integrated and custom CTI integrations including: Microsoft, salesforce.com and RightNow Technologies.
Salesforce.com is the global leader in on demand customer relationship management (CRM) services. The Echopass Telecenter for salesforce.com offering is the product of an alliance formed by Echopass, salesforce.com, and Genesys Telecommunications Laboratories to deliver pre-integrated, hosted contact center/CRM services to boost the effectiveness and productivity of telesales, telemarketing, and customer service teams. For more information visit www.salesforce.com or call 1-800 NO-SOFTWARE.
RightNow Technologies is the leading on demand CRM company focused on customer service. RightNow improves the effectiveness of service and support operations with easy-to-implement technology, replicable best practices drawn from the industry's broadest base of successful implementations, and engagement terms that create accountability for delivering quantifiable results. Echopass and Right Now Technologies have teamed to provide customers with a cost-effective pre-integrated multi-channel customer service solution that offers fast deployment with minimal up front capital expenditures. For further information visit www.rightnow.com.
Microsoft Dynamics is a line of financial, customer
relationship and supply chain management solutions that helps businesses
work more effectively. Delivered through a network of channel partners
providing specialized services, these integrated, adaptable business
management solutions work like and with familiar Microsoft software
to streamline processes across an entire business.
Telco Carrier Partners
While Echopass can work with any RBOC or national carrier, we have preferred relationships with the following carriers, which enable us to offer our customers the best pricing and service on long distance and data circuits.
Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries. With approximately 65,000 employees worldwide and over $26 billion in annual revenues in 2003, Sprint is widely recognized for developing, engineering, and deploying state-of-the-art network technologies, including the United States' first nationwide all-digital, fiber-optic network and an award-winning Tier 1 Internet backbone. Sprint provides local communications services in 39 states and the District of Columbia and operates the largest 100-percent digital, nationwide PCS wireless network in the United States. For more information, visit www.sprint.com.
XO Communications is a leading broadband telecommunications services provider offering a complete portfolio of telecommunications services, including: local and long distance voice, Internet access, virtual private networking (VPN), ethernet, wavelength, web hosting and integrated voice and data services. XO and Echopass have a joint sales agreement in which they provide XO customers with a complete suite of telephone and web-based contact interaction/call center solutions delivered over the XO network and offered at a monthly cost on a per seat basis. For more information, visit www.xo.com.
Verizon Communications Inc. (NYSE:VZ), a Dow 30 company, is a leader in delivering broadband and other communication innovations to wireline and wireless customers. Verizon operates America's most reliable wireless network, serving 51.3 million customers nationwide; one of the most expansive wholly-owned global IP networks; and one of the nation's premier wireline networks, serving home, business and wholesale customers. Based in New York, Verizon has a diverse workforce of approximately 250,000 and generates annual consolidated operating revenues of approximately $90 billion. For more information, visit www.verizon.com.
Technology Partners
- Microsoft
- Intervoice
- Wygant
- Nice
- Cisco
- Nortel
- NetSuite, Inc.
- Qwest
Speech Application Partners
Echopass provides IVR (DTMF and speech) self service applications for your customers to answer questions on their own. Many Echopass customers combine self service applications with live agents to provide additional choice for their customers. Echopass uses Voxify’s development for creating self service speech applications. All applications are hosted by Echopass in our SAS70 certified network operations center.
Voxify is the industry leader in the rapid creation and deployment of advanced speech solutions. Voxify’s patented Conversation Engine® delivers highly conversational speech applications in less than half the time of traditional speech development. Continuous tuning delivered as a Managed Service ensures Voxify solutions maintain industry-leading completion rates thus remaining ageless for the enterprises that utilize them. For more information, please visit www.voxify.com, or call 510-545-3027.
Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.
Outsourcing Partners
Our outsourcing partners extend Echopass services to their clients, combined with their own unique areas of expertise in customer service, sales, and marketing. Outsourcing partners include:
StratiCall is a strategic, full service provider of outsourced inbound and outbound customer communications, data collection and business process solutions. We offer cost-effective multi-channel call center agent services delivered in partnership with state-of-the-art call center technology from Echopass Corporation. StratiCall's outsourced services can be provided independently by StratiCall, or in combination with clients’ existing internal communications center infrastructure. This unique and flexible service approach offers numerous client benefits including sophisticated call routing, common reporting, monitoring, recording, scripting and management for all agents on the system. By utilizing the Echopass EchoSystem™ service integration platform, StratiCall can implement the best approach to accomplish customer's unique goals for any project. Please contact StratiCall at 805-899-8137 or by email at info@StratiCall.com, or visit www.StratiCall.com.
EMS, Inc specializes in medical, financial, government, insurance, technology/software, and telecommunications. Its services include inbound and outbound teleservices, technical support, live chat, and email response. For more information, go to www.emscrm.com or all 402-496-2223.
MediCall is a medical services company dedicated to serving the healthcare industry by providing industry-specific programs for each stage of a drug or medical product's life. MediCall operates a communication center staffed with healthcare professionals in Manila, the Philippines. MediCall services are provided and supported by Echopass world-class technology and advanced customer relationship management software. Contact MediCall USA by phone at 1-925-469-1295 or by email at info@medicall.us, or visit www.medicall.us.
VoiceCurve can help you to transform your call center into a profit center by providing cost-effective, appropriate solutions for every aspect of customer interactions, from acquisition and sales to service and technical support. VoiceCurve offers comprehensive Contact Center Services, including live web chat, email response, click to call, interactive voice response and live phone support. With services tailored to meet the unique needs of your industry, VoiceCurve offers industry-leading technology and a scalable, sustainable workforce trained to help you make the most of every opportunity. For more information, visit www.voicecurve.com or call 800-545-6964.
Microsoft Certified Partner
Echopass is a Microsoft Certified Partner. Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
