Our Core Values Company Background Leadership Awards
Leadership
ECHOPASS EXECUTIVE MANAGEMENT
Vincent Deschamps, Chief Executive Officer and Chairman of the Board |
|
 |
Vincent Deschamps provides overall direction and operational leadership for the company. Deschamps is a proven manager with rich sales and marketing experience, and has excelled at several of America's leading telecommunications and hosted services companies over his career. Prior to Echopass, Deschamps was vice president of sales for AccessLine, where he led that company's successful efforts in the hosted mobility services market, most notably developing a key relationship with Hewlett-Packard. Previously he served as general manager/vice president for Avaya's worldwide Unified Communications line of business where he developed the business strategy, go-to-market plan, and sales efforts for Avaya's market-leading Unified Messaging product line. Deschamps holds a B.A. in marketing and economics from C.W. Post Campus of Long Island University, New York. |
Rob Farris, Chief Marketing Officer |
|
 |
Rob Farris is responsible for marketing and partner development activities at Echopass. Farris has extensive experience within the contact center and technology industry, having held executive roles at well known companies including Adomo, WebEx, Octel and Rolm.
Prior to joining Echopass, Rob was the Principal at UpScale Consulting, following his roles as VP of Worldwide Sales at Adomo, WebEx Communications and Storage Way. Earlier in his career, he served as the VP and General Manager of US Field Operations at Octel and Lucent Technologies, as well as having been a founder or principal in seven technology start-ups. Farris holds a BA in Communications from the University of Miami. |
David Holeman, Chief Customer Officer |
|
 |
David Holeman is responsible for the total Echopass relationship with our customers, supporting the sales organization and leading the Implementation, Professional Services and Account Management teams. Prior to this role, Holeman was Chief Operating Officer for Echopass.
Holeman's career experience over the past 22 years includes holding
CIO and COO positions in both small and large organizations spanning
call centers, data centers, networks and enterprise software applications.
Prior to Echopass, Holeman was the CIO for Sentient Jet, a private jet membership company, where he implemented VoIP technologies and designed their 24/7 data center with extensive fault tolerant and disaster recovery capabilities. Previously he was the CIO at the Monitor Group, and Chief Information and Operations Officer for Viaticus, a specialty insurance company. Earlier, Holeman held executive roles with Allscripts, Baxter Healthcare and the Chicago Stock Exchange, as well as the professional services practice of Deloitte & Touche. Holeman holds B.A. degrees in Biology and Psychology from Kenyon College. |
Marnie Nuttall, Chief Financial Officer |
|
 |
Marnie Nuttall is responsible for all finance, accounting and other corporate services at Echopass. Nuttall is a licensed CPA with over 15 years experience in accounting and finance. Previously she served 10 years with Assist Cornerstone Technologies, Inc., in various finance and accounting roles including Director, Finance and Administration and CFO. Assist Cornerstone Technologies, a company offering end to end, cross channel, real time enterprise solutions for companies selling their products to end users, was acquired by Titan Corporation in 1999. Nuttall then served as Director, Finance for Cayenta, Inc., the commerce solutions division of Titan Corporation, after acquisition. For the past 5 years, she has served as Director, Finance for Axis41, a marketing communications company in Salt Lake City. Nuttall holds a B.S. in Accounting from Westminster College as well as a Masters of Accountancy from University of Utah. |
Larry Deering, Senior Vice President, Sales |
|
 |
Larry Deering brings over 35 years of telecommunications industry sales and management experience to his role as Echopass' key mid-to-large enterprise sales executive. His sales resume includes respected companies such as AccessLine, e-Talk, Aspect Communications, Octel Communications and ITT. Deering's contributions in customer development and new product/service expansion have proved invaluable to Echopass customers. Deering holds a B.S. in industrial management from Purdue University. |
Dennis Empey, Senior Vice President, Platform Development and Operations |
|
 |
Dennis Empey is responsible for Echopass' service delivery platform and is the senior product strategist, setting direction for all Echopass platforms, products and services. His 20 years of product management and marketing experience includes tenure as vice president and general manager for Argogroup and key management roles with Lucent Technologies' Service Provider Messaging division including responsibility for all international markets. Earlier in his career, Empey also was responsible for advanced network services products as a senior marketing and product manager at MFS Intelenet; and managed enterprise ACD products and services at Nortel. He holds a B.S. in Management from Golden Gate University. |
David Tso, Vice President, Business Development and Strategy |
|
 |
David Tso is responsible for Echopass business development and strategy. He brings more than ten years of domestic and international experience in business and corporate development with start-up to billion dollar high technology businesses. Prior to Echopass, David was Senior Director, Market and Business Development for Avaya, where he led alliances, strategic partnerships, and mergers and acquisitions. Previously he was Senior Director of Corporate Strategy and Technology and Director of Business Development for contact center and unified communications. Before Avaya, David held executive positions in product management, marketing, and operations management with Octel, Lucent Technologies, and venture companies in China, Thailand, and Brazil. David holds a M.S. in engineering from the University of Texas at Austin. |
Doug Kentner, Vice President, Operations |
|
 |
Doug Kentner is responsible for all network operations and service delivery from the Echopass SAS70 certified operations center. In his previous 5 years with Echopass, Kentner has also worked in Systems Administration, Service Provisioning, Solutions Engineering and Telecom Engineering. Prior to Echopass, Kentner worked within the IT and Contact Center industries including serving as General Partner of a California based IT consulting firm, providing technical leadership within the Microsoft Product Support group at Convergys, and coordinating critical problem resolution for Cisco’s data security products. Fluent in Italian from studying abroad and attending BYU, Kentner has also achieved a number of IT professional certifications in his career including Cisco CCNA and Microsoft Certified Trainer and Systems Engineer accreditations. |
Gordon Campbell, Vice President, Professional Services |
|
 |
Gordon Campbell is responsible for all Echopass Implementation and Professional Services, Training, and Sales Engineering. Previously, Campbell was the director of the Packaged Solutions Group at Genesys Telecommunications Laboratories where he conceived and led the initial product rollout for Genesys Express. During his seven years at Genesys, Campbell also served as director of professional services and director of engineering. Earlier management positions included a senior consulting role with IBM's call center consulting group and vice president, product development for a software startup. Campbell earned a degree in computer science form Seneca College, and a B.S. in mathematics from the University of Toronto. |
Derek Burdick, Vice President, Development and Engineering |
|
 |
Derek Burdick is responsible for Echopass application architecture, design and development, working closely with the product management and operations organizations. A Microsoft Certified Systems Engineer, Burdick has held senior positions in the development, network infrastructure and operations groups, and has developed numerous custom CTI solutions and Genesys integrations during his seven year tenure at Echopass. Before joining Echopass, Burdick worked in the network engineering department at Sento Corporation. Previously, he worked at Techserv in their technical support organization. |
Lou Muggeo, Vice President, Technical Support and Provisioning |
|
 |
Lou is responsible for Provisioning and Technical Support for all Echopass customers and partners. Prior to joining Echopass, he was Vice President of Customer Operations at Everdream Corporation (now part of Dell Inc.) and an Echopass customer. Previously during his 35 year career, Lou was Vice President of Strategic Account Management at Kronos Inc., Sr. Vice President of Operations at Jamcracker, Vice President of Worldwide Data Center Operations and Professional Services at Exodus Communications, and Vice President of Worldwide Support for Sybase Inc. Earlier, Muggeo held executive management roles with ViewStar, Gupta Technologies and Cullinet Software, after starting his career in software development for Manufacturers Hanover Trust in NYC. |
Klasey Gage, Vice President, Client Engagement |
|
 |
Klasey Gage is responsible for managing all elements of customer service and satisfaction for the entire base of Echopass customers. A member of the Echopass management team since 2000, Gage has held a variety of customer relationship roles in both the customer service and support departments. Prior to Echopass, Gage worked at Sento Corporation within their operations organization. Gage was responsible for National Accounts, managing a client roster including Network Associates, Gateway and McAfee. |
Rich LaBarbera, Executive Staff |
|
 |
Rich LaBarbera is an advisor to Echopass, having most recently been Chief Operating Officer and then CEO of Kintera, a provider of Software as a Service (SaaS) solutions to the nonprofit and government sectors which was acquired by Blackbaud. LaBarbera previously served as Echopass Chief Operations and Services Officer. Rich is a successful veteran in the high tech industry with more than 30 years of operating experience where he has worked with such leading software providers as Sybase, Niku, Amdahl, Storage Technology and IBM. He received an MBA from Georgia State University. |
Bruce Dresser, Executive Marketing Advisor |
|
 |
Bruce Dresser is an advisor to Echopass after serving as the company's Chief Marketing Officer from 2005 - 2010. He is the president of Tenth Dot Solutions Marketing Consulting, a consulting firm for high-tech clients he founded in 1997 after a 15 year corporate career holding executive roles in marketing, sales, strategy and product and business development with AT&T and Sybase, as well as several mid-size companies and start-ups. Dresser holds a B.A. from UCLA, an M.B.A. from San Diego State University, and is an executive marketing program alumni of the Kellogg School at Northwestern University. He has been an advisor and board member to numerous companies and non-profit organizations. |
Board of Directors
Vincent Deschamps, Chief Executive Officer and Chairman of the Board
See bio above.
Ronald K. Kase, General Partner, NEA, is a venture capitalist who concentrates on early-stage companies in information technology and medical and life sciences. Read more »
John Balen, General Partner, Canaan Partners, focuses on investments in communications & mobility, and next-generation enterprise technology companies that are disrupting the balance of traditional markets.
Read more »
Bruce Pollock, CEO, Financial Executive Solutions, provides financial and business consulting services for private, venture-funded and small cap public high technology companies. Read more »
Investors
Canaan Partners invests in visionary entrepreneurs and provides them the networks, insights and operational guidance required to build high-performance technology and healthcare companies. Read more »
Cardinal Venture Capital focuses on investments in early-stage software companies, providing strategic counsel, financial resources, and recruiting and business development. Read more »
New Enterprise Associates (NEA), a premier venture capital firm with 11 partnerships, manages $5 billion of capital and typically commits to multiple rounds of financing and multi-year relationships. Read more »
Outlook Ventures has delivered returns in the top quartile of all venture funds by actively investing in early-stage, next-generation software companies with whom they share a vision. Read more »
