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Infrastructure Partners
Infrastructure partners provide software, operating systems, hardware, and networking systems used in the Echopass Service Integration Platform. Echopass integrates these infrastructure components with our own technologies to create a robust, integrated contact center services platform for our customers. Infrastructure partners include:
Genesys Telecommunications Laboratories, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. Echopass partners with Genesys for contact center multi-media routing software and IVR/voice platform infrastructure. For more information about Genesys, please visit www.genesyslab.com.
Verint Systems is a leading provider of Actionable Intelligence® solutions for enterprise workforce optimization and security intelligence. Echopass partners with Verint Systems for call recording, quality management, and speech analytics applications. For more information about Verint, please visit www.verint.com.
IBM (International Business Machines Corporation) is a multinational computer technology and IT consulting corporation. Echopass partners with IBM for speech technologies that enable self service solutions. For more information about IBM, please visit www.ibm.com.
Microsoft was founded in 1975 and is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Echopass partners with Microsoft for operating and collaboration software infrastructure. For more information about Microsoft, please visit www.microsoft.com.
Nuance Communications is a leading provider of speech and imaging solutions for businesses and consumers around the world. Echopass partners with Nuance for speech technologies that enable self service solutions. For more information about Nuance, please visit www.nuance.com.
Cisco Systems is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Echopass partners with Cisco for networking systems and management software. For more information about Cisco, please visit www.cisco.com.
BroadSoft provides VoIP application software that enables the delivery of hosted telephony and multimedia services. Echopass partners with BroadSoft for IP call processing technology and applications. For more information about BroadSoft, please visit www.broadsoft.com.
Acme PacketAcme Packet is a leader in the first-class delivery of next-generation voice, data and unified communications services and applications across IP networks. Echopass partners with Acme Packet for session delivery network solutions. For more information about Acme Packet, please visit www.acmepacket.com.
HP, the world’s largest technology company, brings together a portfolio that spans services, IT infrastructure, printing, personal computing, and software to solve customer problems. Echopass partners with HP on datacenter infrastructure systems and computing solutions. More information about HP is available at www.hp.com.
AudioCodes is a leader in the design and manufacture of advanced Voice over IP and converged VoIP and Data networking products. Echopass partners with Audiocodes for VoIP Media Processing systems and terminals for IP-based applications in the Enterprise market. For more information about Audiocodes, please visit www.audiocodes.com.
Polycom is the global leader in telepresence, video, and voice solutions and a visionary in communications that empower people to connect and collaborate everywhere. Echopass partners with Polycom for voice and conferencing solutions. For more information about Polycom, please visit www.polycom.com.
