Echopass Wins 2008 North American Hosted Contact Center Customer Service Leadership Award From Frost & Sullivan

Echopass multi-site, multi-tenant hosted call center solutions: Always on. Always there for you.

When you're ready to solve your call center problems, Echopass provides fast and complete pain relief for hosted call and contact centers with results guaranteed through an SLA. Our sweet spot is 50 to 500 agents per call center site.

• Learn about Echopass Contact Center On-demand

Multi-source options - Unique from Echopass

Use your agents. Use our Outsourcers. Mix and match including work at home agents and still maintain a common platform with common reporting and management across single call centers or multiple sites. Download the Multi-Sourcing Whitepaper to Learn More

Echopass Awards:

New! The Provident Bank Touts First-Call Problem Resolution Rate of 95 Percent Coupled with 40 Percent Reduction in Inbound Call Time Click here

New! Echopass Wins Prestigious 2008 Frost & Sullivan North American Customer Service Leadership Award Click here

New! AccountNow Raises the Bar on Customer Service with Echopass On-Demand Services Click here

New! Financial Services Companies Optimize Customer Service and Lower Costs by Implementing Echopass Hosted Contact Center Services Click here

Overstock.com To Present Hosted Contact Center Success Case Study At Genesys G-Force User Conference, April 29, 2008 Click here

Bob Osgood Of Consulting Firm Exogen To Present At Society Of Telecommunications Consultants Spring Conference Click here

Echopass EchoSystem Wins 2007 TMC Labs Call Center Innovation Award Click here

Echopass Wins Contact Center World Highly Commended Award Click here

Echopass CEO Vincent Deschamps To Participate On Red Herring 100 Alumni Keynote Panel Click here

Consultant Webinar Archive. "Hear from a Peer" - Cheryl Hoff from consulting firm TSC describes the experience of the Echopass implementation with TSC client American Express View archive here

Echopass Wins WizKid Award for SecureAlert Solution Click here

Webinar Archive. Frost & Sullivan, Outrigger Hotels, Customer Interaction Solutions and Echopass presented this informative webinar. “Hosted On-Demand Contact Centers: Trends, Proof, and Why This is Both Safe and Smart”  View archive here

Nucleus Research Validates Echopass Customer's Growth, Savings and ROI Click here

Echopass Telecenter Now Available on salesforce.com’s AppExchange Click here

Echopass and SecureAlert Make Society More Safe and Secure Through Electronic Monitoring and Tracking Click here

Homeshoring Video Watch how Echopass enables Outrigger Hotels and Resorts to drive customer and agent satisfaction through the EchoSystem Click here

Echopass is First US Partner Hosting Microsoft Dynamics CRM Plus Integrated Contact Center Click here

Echopass Introduces EchoSystem™, Call Center Industry’s First End-To-End Managed Service Integration Platform Click here

Outrigger teams with Echopass and Genesys to deliver "Wow" customer experience on-demand Click here

Discover the EchoSystem™

The EchoSystem is the Service Integration Platform that puts our partner network to work for you seamlessly. Connect with the best services, technologies and capabilities available, customized specifically to your contact center needs and fully integrated -- with Echopass as your single point of management.

We bring together the industry’s best components into a single integrated end-to-end solution for your business.

Learn More About the EchoSystem