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FAQs

Echopass Background

Cloud and Software as a Service (SaaS)

Contact Center Capabilities

ACD and Interaction Management

Interactive Voice Response

Agent Performance Optimization (APO) and Analytics

Outbound Capabilities

Workforce Management

Historical and Real-Time Reporting

Business Application Integration

Remote Workers and Work at Home Agents

E-Learning

Computer Telephony Integration - CTI

Agent, Supervisor and Administrative Interfaces

Back Office Process Automation

Security Privacy and Compliance

Reliability and Business Continuity

Telephony, SIP and E-911

Echopass Expertise and Support

"Our first call resolution peaked at 95 percent. We've maintained that level since the Echopass service went live."

Jack Novielli
Executive Vice President and CIO
The Provident Bank