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FAQs

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Miscellaneous Capabilities (Specific)

Does Echopass support speech recognition capabilities?

Yes. Echopass offers both DTMF/touch tone and natural language speech recognition capabilities.

Does Echopass support interface with Lotus Notes email?

Echopass does not offer an interface specific to Lotus Notes email, but we can route SMTP email from any source.

"Our first call resolution peaked at 95 percent. We've maintained that level since the Echopass service went live."

Jack Novielli
Sr. Vice President
The Provident Bank