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FAQs

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Business Application Integration

Does Echopass deliver CRM and other business application capabilities?

Echopass integrates with virtually any CRM or business application software that our clients already use or prefer through the Echopass developed APIs and web services that enable quick and efficient integration. Virtually every Echopass client has some type of front end CRM and/or back end database management systems integration as part of their end to end Echopass solution.

Which third party CRM systems can Echopass interface with?

  • Salesforce.com
  • RightNow Technologies
  • Microsoft
  • Netsuite
  • Siebel
  • Pegasystems
  • Onyx
  • Saleslogix

Echopass has integrated with many other applications and Database Management Systems including:

  • Oracle
  • Fidelity
  • Remedy
  • PeopleSoft
  • Siebel
  • Pegasystems

Does Echopass support interface with Lotus Notes email?

Echopass does not offer an interface specific to Lotus Notes email. However, Echopass supports POP3 and SMTP email protocols and text based messaging from any source via web services.