Echopass Fact Sheet

About Echopass

Echopass is a Software as a Service (SaaS) company. We provide everything an enterprise needs to operate a contact center except the agents. The agents can be located anywhere; in single or multiple contact centers, on shore, off shore or at home. Our solutions immediately reduce the ongoing cost and complexity of running an enterprise class contact center.

Background

Echopass was an early leader in the field of on-demand IP-based contact center services, starting in 1998 as the internal technology infrastructure for a public company in the outsourcing business in Salt Lake City, Utah. In 2000, Echopass was spun-out as an independent company funded by Genesys Telecommunications Laboratories (a division of Lucent-Alcatel), and two venture capital firms - Canaan Partners and New Enterprise Associates, both of whom have continued to invest in Echopass.
The company is headquartered in Pleasanton, CA, and maintains its Network Operations Center in Salt Lake City.

Customers and Markets Served

Echopass customers are innovative leaders who look to us to significantly reduce the pain, cost and complexity of running their enterprise-class contact centers. Our customers recognize that by having Echopass provide and manage their contact center in a Software as a Service model, they are free to focus on their core competencies rather than their IT infrastructure. Our customers are from a variety of industries, including Financial Services, Hospitality, Insurance, Transportation, Government and Retail, and include enterprises such as Aon Consulting, American Express, Public Storage, Overstock.com, Outrigger Hotels,  as well as Outsourcers including VoiceCurve, MediCall and EMS and others.

Partners

Routing infrastructure partner: Genesys Telecommunications Laboratories
CRM partners: salesforce.com. RightNow Technologies, Microsoft
Network service providers partners: Verizon, Sprint, XO Communications, AT&T
Technology partners: Cisco, Broadsoft, IBM, Microsoft, Nuance, Polycom
Speech application development partner: Voxify

Executive Management Team

Vincent Deschamps, Chairman and Chief Executive Officer
Rob Farris, Chief Marketing Officer
David Holeman, Chief Customer Officer
Marnie Nuttall, Chief Financial Officer
Larry Deering, Senior Vice President, Sales
Dennis Empey, Senior Vice President, Platform Development and Operations
David Tso, Vice President, Business Development and Strategy
Rich LaBarbera, Executive Staff
Bruce Dresser, Executive Marketing Advisor

Board of Directors

Vincent Deschamps, Chairman and Chief Executive Officer
Ronald K. Kase, New Enterprise Associates
John Balen, Canaan Partners
Bruce Pollock, Financial Executive Solutions

Contact Information

Corporate Headquarters: 6601 Koll Center Parkway, Suite 180, Pleasanton, CA 94566
Network Operations Center: 6415 South 3000 East, Suite 300, Salt Lake City, UT 84121
Telephone: 888-622-5345
Website: www.echopass.com
Media /Analysts: Rob Farris, Rob_Farris@echopass.com