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Echopass Fact Sheet
About Echopass |
Echopass is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Our solutions significantly and immediately reduce the ongoing cost and complexity of running an enterprise-class contact center. |
Background |
Echopass was an early leader in the field of on-demand IP-based contact center services, starting in 1998 as the internal technology infrastructure for a public company in the outsourcing business in Salt Lake City, Utah. In 2000, Echopass was spun-out as an independent company funded by Genesys Telecommunications Laboratories (a division of Lucent-Alcatel), and two venture capital firms - Canaan Partners and New Enterprise Associates. The company is headquartered in Pleasanton, CA, and maintains its Network Operations Center in Salt Lake City UT, with datacenters located in Salt Lake City, Ashburn VA and Irvine CA. |
Customers and Markets Served |
Echopass customers are innovative leaders who look to us to address the challenges, cost and complexity of running their enterprise-class contact centers from 300 to 20,000 agents with the full suite of contact center applications necessary for today’s demanding enterprise requirements. Our customers recognize that the Echopass cloud-based model frees them to focus on their core competencies, rather than the management of complex IT infrastructure to support their contact centers. Our clients represent a variety of industries, including Financial Services, Hospitality, Insurance, Transportation, Government and Retail, and include enterprises such as Aon, American Express, Homesite, Overstock.com, Outrigger Hotels, and Outsourcers including VoiceCurve, MediCall and EMS. |
Partners |
Infrastructure: Cisco, Genesys, Verint, Voxify, IBM, Nuance, Microsoft, Polycom |
Executive Management Team |
Vincent Deschamps, Chairman and Chief Executive Officer |
Board of Directors |
Vincent Deschamps, Chairman and Chief Executive Officer |
Contact Information |
Corporate Headquarters: 6601 Koll Center Parkway, Suite 180, Pleasanton, CA 94566 |
