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Collateral
New Echopass Datasheets
- Echopass Intelligent Workload Distribution (iWD) Solution: Read how Echopass iWD can effectively manage all customer service resources and business processes, going beyond the walls of the formal contact center to include areas of the business such as branch offices, remote or home agents, and experts in the back-office.
Business Briefs
- Business Transformation: Read how Enterprises are benefiting from trends in business, IT, and telecommunications to address new business realities in the contact center.
- Impactful Economics: Read about how a cloud-based solution offers economic improvements to the enterprise contact center.
- Operational Efficiencies: Read about key areas in the contact center environment that are opportunities for Infrastructure and Operational expense reductions and improvements in operational efficiencies.
- Customer Engagement: Read about how new current contact center technologies can substantially enhance the customer experience.
- Total Cost of Ownership (TCO): Read about the TCO savings possible when moving from an on-premise enterprise contact center to Echopass' cloud-based model.
Cloud Based Contact Center Educational Information
- Hosted Solutions: An Option for Your Call Center: By David Powis and Don Van Doren, Vanguard Communications.
- Hosted/SaaS vs. Premise: Pros & Cons: By Keith Dawson, Ovum.
- The Recession's Impact on Contact Center Technology Investments: By Donna Fluss, for Connections Magazine.
- Eight Reasons SaaS Will Surge: By Phil Wainewright, ZDNet.
- Five Myths About SaaS: By Jeffrey M. Kaplan, THINKstrategies.
- Predictions for On-Demand Services - Ten forecasts for how the on-demand market will evolve: By Jeffrey M. Kaplan, THINKstrategies.
- Use Hosted Platforms to "Unify" Customer Contact: By Art Rosenberg, for Business Communications Review.
