Echopass Corporation to Sponsor 2010 Annual Genesys G-Force User Conference
Both companies share focus on improving the customer experience
PLEASANTON, Calif. — February 16, 2010 —Echopass Corporation announced today that it will once again be supporting its existing customers and partners as a sponsor of the annual Genesys G-Force annual user conference. Genesys Telecommunications Laboratories, Inc., is an Alcatel-Lucent company (Euronext Paris and NYSE: ALU). The annual G-Force conference in 2010 is centered on generating the most out of today’s customer experience, and will be held in Chicago, Illinois from April 13-15, 2010 at the downtown Hilton on South Michigan Avenue.
At this year’s G-Force Chicago, Genesys will share practical knowledge that offers immediate improvement in contact center results while looking ahead to the customer experience of the future – within the contact center and throughout business and organizational segments. Genesys will follow up on their very successful previous G-Force meeting discussions on the Genesys Dynamic Customer Engagement vision and share real-world successes with results. The key areas of focus for this year’s conference include the following:
• Integrating contact center operations with enterprise processes and workflows
• Driving cross-channel conversations across voice, the Web and self-service
• Leveraging customer service and support resources from anywhere in the enterprise
• Transforming self-service with advanced speech applications and video IVR
Since 2000, Echopass has been a key partner of Genesys within the Genesys Managed Service Provider Program, and recently recognized as the Genesys “Partner of the Year” in 2009. Echopass has closely aligned its business strategies with Genesys to deliver comprehensive and dynamic contact center solutions to both new customers and existing Genesys customers desiring a move to a hosted platform. The Echopass SaaS-based hosted contact center solution, integrated with Genesys technology, enables enterprise companies with significant investments in technology to extend the life of their existing infrastructure and improve their customer service. Echopass manages the contact center technology from end to end, allowing its clients to focus on their businesses.
“We at Echopass are very pleased to again be sponsoring G-Force and participating with Genesys and our key customers at such a valuable event” said Vincent Deschamps, chairman and CEO of Echopass. “The continued development of the Genesys platform offers world class contact center solutions and enables Echopass to provide the long term platform continuity and investment protection for our customer base in today’s critical contact center environment. There is no better venue than G-Force to understand and openly discuss joint Echopass/Genesys solutions to our customer’s future strategies.”
About Echopass Corporation
Echopass is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 10,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan. The company is headquartered in Pleasanton, CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
About Genesys Telecommunications Laboratories, Inc.
Genesys software solutions from Alcatel-Lucent manage customer interactions over phone, Web and mobile devices. The Genesys software suite handles customer conversations across multiple channels and resources - self-service, assisted-service and proactive outreach - fulfilling customer requests and optimizing customer care goals while efficiently using resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies leverage their entire organization, from the contact center to the back office, while dynamically engaging their customers. For more information, go to www.genesyslab.com.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted transformation partner of service providers, enterprises, strategic industries such as defense, energy, healthcare, transportation, and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 15.2 billion in 2009 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com.
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Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
Media Contact:
Rob Farris
Chief Marketing Officer
Echopass Corporation
(801) 559-8680
rob_farris@echopass.com
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