Genesys Telecommunications Labs Names Echopass as Partner of the Year
PLEASANTON, Calif. — June 3, 2009 — Echopass Corporation today announced that it has been honored as Managed Service Provider Partner of the Year by Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU). Presented to members of the Genesys Partner Program at the G-Force annual user conference in Orlando, Fla., the Partner of the Year awards are based on growth initiatives, customer satisfaction and overall success with Genesys software.
Echopass aligned its business strategies with Genesys to deliver comprehensive and dynamic contact center solutions to both new customers and existing Genesys customers desiring a move to a hosted platform. The Echopass SaaS-based hosted contact center integrated with Genesys technology enables established companies with significant investments in technology to extend the life of their existing infrastructure and improve customer service. Echopass manages the contact center technology from end to end, allowing its clients to focus on their businesses.
As the fastest growing Genesys Managed Service Provider in North America, Echopass doubled its revenue again in 2008 and is ahead of that pace for 2009, far exceeding the overall SaaS contact center market growth. Echopass has deployed more than 100 enterprise customers, most of them in 60 to 90 days. The company demonstrated its ability to provide outstanding customer service in 2008, winning the Frost & Sullivan 2008 North American Hosted Contact Center Customer Service Leadership Award.
“At a time when our ability to leverage the Genesys world-class contact center software helps enterprise companies with the daunting challenge of improving customer service while controlling costs, we are especially pleased to be recognized as the Genesys Managed Service Partner of the Year,” said Vincent Deschamps, chairman and CEO of Echopass. “Our SaaS-based model, with its inherent flexibility and rapid deployment, enables companies to improve their customer service while reducing costs, reaping fast time-to-value and ROI.”
“Echopass exemplifies the spirit of innovation and cooperation that is central to our Partner of the Year program,” said Nicolas De Kouchkovsky, president of Genesys. “Echopass is a leader in facilitating joint technology offerings with Genesys and developing integrated solutions that challenge the barriers of the industry and increase market share. This partner program provides a framework for partners to leverage our technology leadership, and I would like to applaud Echopass for its important contribution to Genesys and to the industry.”
There are five tiers in the Genesys Partner Program, each with a specific set of benefits, training, joint marketing and certification requirements. Commensurate with each partners' investment, Genesys provides enhanced access to Genesys technology, education, and sales and marketing support. The program helps partners to build strong relationships with Genesys and Genesys customers while gaining experience and adding references. Echopass is a Strategic Partner.
For more information about Echopass, please visit www.echopass.com. For more information about Genesys or the Genesys Partner Program, please visit www.genesyslab.com.
About Echopass Corporation
Echopass Corporation is the #1 provider of SaaS-based hosted contact center services to the enterprise market, delivered through its unique EchoSystem™ Service Integration Platform. Only Echopass delivers the promise of On-Demand, Always On, Guaranteed, and End-to-End solutions that are both affordable and fully integrated with clients’ existing customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies award and the 2008 North American Hosted Contact Center Customer Service Leadership Award from Frost & Sullivan. The company is headquartered in Pleasanton, CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100 percent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation. For more information, go to www.genesyslab.com.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com
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Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
Media Contacts:
Laura Paden, media relations for Echopass
TECHMarket Communications
+1 818.597.0480
Laura@TECHMarket.com
David Radoff
Genesys
+1 650.466.1078
dradoff@genesyslab.com
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