Echopass Corporation Appoints David Holeman Chief Customer Officer
Key Member of Current Executive Team to Drive Next Stage of Customer-Focused Growth
PLEASANTON, Calif. —April 22, 2009 —Echopass Corporation, the number one provider of hosted contact center services to the enterprise market, today announced that David Holeman, its current Chief Operating Officer, has been appointed as the Chief Customer Officer (CCO). As a key member of the management team for the past three years, David has played a major role in shaping Echopass professional services, support teams and internal operations.
“At Echopass, we have always been focused on the customer, and we are experiencing rapid growth from both new and existing clients,” said Vincent Deschamps, Chief Executive Officer and Chairman of Echopass. “The CCO is a newly defined role in the market, from which increasingly large numbers of enterprise clients see immediate benefits. As a customer-centric company, it’s crucial for Echopass and our customers to have dedicated expertise providing a single vision and point of escalation across all customer contact, and ensuring the highest possible customer satisfaction and loyalty. David is the natural choice to champion customer satisfaction to the next level. His leadership skills and his experience with Echopass’ technology, our SaaS (software as a service) delivery model, our partners, and most importantly our customers, will benefit the entire organization.”
“I have spent the past year in front of our customers, devoted to understanding their evolving requirements and expectations,” said Holeman. “I am excited to focus 100% of my time on our customers, as their partner—zeroing in on their business initiatives, growth, satisfaction and ultimately their loyalty.”
About Echopass Corporation
Echopass Corporation is the #1 provider of hosted contact center services to the enterprise market, delivered through its unique EchoSystem™ Service Integration Platform. Only Echopass delivers the promise of On-Demand, Always On, Guaranteed, and End-to-End solutions that are both affordable and fully integrated with clients’ existing customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies award and the 2008 North American Hosted Contact Center Customer Service Leadership Award from Frost & Sullivan. The company is headquartered in Pleasanton, CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
###
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
Media Contact:
Laura Paden
TECHMarket Communications
818-597-0480
Laura@TECHMarket.com
<<Back to Press Releases