Insurance Company Case Study to Highlight Echopass Hosted Contact Center at STC Spring 2008 Conference
STC Spring 2008 Conference — ST. LOUIS, MO and PLEASANTON, Calif. — April 16, 2008 — Overhauling customer service departments with hosted contact centers, Echopass Corporation, today announced that a home insurance case study will be presented at the Society of Telecommunications Consultants (STC) Spring 2008 Conference to be held April 23 – 25, 2008, at the Sheraton St. Louis City Center Hotel in St. Louis, MO.
The case study, “Hosted Contact Center for Rapidly Growing Mid-Sized Home Insurance Company” offers a first hand account of the Echopass Contact Center On Demand deployment at Homesite. The technology and processes — on-demand, multi-source, and VOIP — have been tested and proven for numerous customers, and the hosted market is still expanding (+ 38% CAGR through 2012, according to Datamonitor, Frost & Sullivan, and others).
Presented by Bob Osgood, vice president of Exogen, Inc., and a consultant with 20 years experience, this case study will help consultant attendees further develop the Hosted Contact Center expertise their clients require and expect. The presentation will be given on Thursday, April 24, 2:00 p.m. – 3:15 p.m.
Hosting the Customer Service Overhaul
Facing the twin challenges of economic downturn and global competition, organizations are turning to hosted contact center solutions for fast, cost-effective customer service improvements that retain customers and differentiate from competitors.
The rise of hosted contact center services is being fueled by the unacceptable costs of the alternatives. For instance, moving customer service operations offshore is now recognized by many to be a sure way to lose customers. Meanwhile, premises-based solutions impose steep per-agent costs, new IT hires to maintain the infrastructure, and 12- to 18-month implementation timelines.
By providing contact center services on-demand, yet over multiple sites, the Echopass Contact Center On Demand solutions overcome the limitations of both offshoring customer service and running premises-based contact centers. Offering flexibility, low cost, rapid deployment, and advanced feature sets, Echopass enables large enterprises to gain an edge on the competition and build its base of loyal customers.
For more information on the STC Spring 2008 Conference, please visit http://www.stcconsultants.org/conference/conference.htm. For more information on Echopass, please visit www.echopass.com.
About Echopass Corporation
Echopass Corporation is the #1 provider of hosted contact center services to the enterprise market, delivered through its unique EchoSystem™ Service Integration Platform. Only Echopass delivers the promise of On-Demand, Always On, Guaranteed, and End-to-End solutions that are both affordable and fully integrated with clients’ existing customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies award. The company is headquartered in Pleasanton CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
Media Contact:
Laura Paden
TECHMarket Communications
(818) 597-0480
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