Echopass Receives 2007 TMC Labs Innovation Award
Echopass EchoSystem™ Service Integration Platform Honored for Innovation, Uniqueness, and Significant Contributions to the CRM and Call/Contact Center Industries
Pleasanton, CA — August 8, 2007- Echopass announced today that Technology Marketing Corporation (TMC) named the Echopass EchoSystem™ Service Integration Platform a winner of Customer Interaction Solutions magazine’s 2007 TMC Labs Innovation Award.
“We’re honored that TMC has recognized Echopass for the company’s achievement in developing the most innovative, unique and “always on” hosted call center platform in the industry,” said Vincent Deschamps, CEO of Echopass. “Our mission is to provide our customers with a fully integrated, customizable, always on contact center solution that solves their most pressing internal business pain and customer-facing issues. This award from TMC further validates that we’re accomplishing that goal, and continuing to deliver innovative solutions that drive the highest levels of service and quality for our customers.”
The Echopass EchoSystem is the call center industry’s first end-to-end managed service integration platform. Echopass is the only company both to develop a unique multi-tenant version of Genesys’ call routing software, and integrate this functionality within Echopass’ hosted call center service that dramatically simplifies system implementation processes and enables the company’s rapid 60 day service deployment. The Echopass EchoSystem is delivered on-demand through the Software as a Service (SaaS) model, providing single or multi-site call center customers the flexibility to scale both agent seats and locations up or down depending on business conditions, with access to additional Echopass applications and services on-demand. Only Echopass offers this fully managed platform with world class 24x365 client service and support, the strictest service level agreements (SLAs) in the industry, always-on performance guarantees, and SAS70 certification.
“Echopass has clearly demonstrated to the staff of TMC Labs that Echopass’ platform is truly innovative in the CRM and call/contact center industry. The EchoSystem Service Integration Platform has made significant contributions in the advancement of this industry,” said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Interaction Solutions. “We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”
“Echopass deserves this great honor for creating a ground-breaking service. The EchoSystem Service Integration Platform has demonstrated raw innovation and offers unique features,” added Tom Keating, CTO and TMC Labs Editorial Director. “I look forward to seeing other innovative solutions from Echopass as they continue to contribute to the future of the CRM and call center marketplace.”
The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those demonstrating both innovation, uniqueness, and representing a significant contribution to the industry.
The TMC Labs 2007 Innovation Award highlights will be published in the September and October 2007 issues of Customer Interaction Solutions magazine.
About Echopass Corporation
Echopass Corporation provides “always on” advanced IP-based call and contact center solutions as a service for mid-to-large enterprises and government agencies through its unique EchoSystem™ Service Integration Platform. Only Echopass delivers the promise of On-Demand, Always On, Guaranteed, and End-to-End solutions that are both affordable and fully integrated with clients’ existing customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of the Red Herring Top 100 Companies award. The company is headquartered in Pleasanton CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY magazine, IMS Magazine and Unified Communications. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.005 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, Call Center 2.0 Conference and the Green Technology World Conference. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit www.tmcnet.com.
PRESS CONTACTS:
Scott Malinowski
Citigate Cunningham for Echopass
(617) 374-4223
SMalinowski@citigatecunningham.com
TMC Contact:
Jan Pierret
(203) 852-6800 Ext 228
jpierret@tmcnet.com
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
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