Echopass Introduces EchoSystem™, Call Center Industry's First End-To-End Managed Service Integration Platform
Bundled Service Package Combines Echopass Call Center Capabilities With Best-of-Breed Technology Components and Services
PLEASANTON, CA - October 11, 2005 - Echopass, the leading provider of advanced, on-demand call and contact center solutions, today announced the launch of its EchoSystemT service integration platform. The Echopass EchoSystem offers customers a new level of call center flexibility and effectiveness by seamlessly integrating best-of-breed partner technologies and services, then delivering these components on-demand along with Echopass' own advanced call center services to create a total, customizable and fully-managed solution.
On-Demand, Always On, Guaranteed, End to End
Unlike inflexible hardware-based call centers or limited one-dimensional call center software alternatives, the Echopass EchoSystem service integration platform provides customers a complete, single-source solution. The platform delivers a value proposition unlike that of any other provider:
- On Demand-Easy and quick scalability up or down, with features that can be added whenever needed;
- Always On-Round-the-clock service and support availability;
- Guaranteed-Echopass Service Level Agreements guarantee the entire platform's service, availability, customer support, performance and reliability; and
- End-to-End-A complete managed technology service incorporating traditional landline or VoIP calling, computer telephony integration, automatic call distribution, work force integration, interactive voice response and other customer-specific integrations.
“As an early leader in on-demand, IP-based contact centers, Echopass has seen the demands of our industry evolve. We've designed our EchoSystem service integration platform to meet customer requirements while offering a unique combination of services featuring best-of-breed technology companies along with our contact center as the core," said Vincent Deschamps, Echopass Chief Executive Officer. "The EchoSystem platform makes these services affordable and more readily available for our customers, while supporting the market growth goals of our partners. It's truly a win-win solution that we believe will change the call center industry.”
EchoSystem Technologies and Partners
As an end-to-end service, the EchoSystem platform leverages Echopass on-demand call center services and call routing infrastructure with on-demand CRM, voice/data network technologies and other advanced enterprise-class applications, in any combination needed. EchoSystem components and partners include:
- Echopass 24/7, 365 guaranteed, fully-scalable call center service and support from the Echopass network operations center in Salt Lake City, Utah,
- Embedded CTI call routing infrastructure from Genesys Telecom Laboratories, used by a vast majority of the Fortune 500,
- On-demand CRM services from both salesforce.com and RightNow Technologies,
- Data and network carrier connectivity from Sprint-Nextel and XO Communications,
- A fully-customizable set of additional services, such as interactive voice response and work force management.
Greater Value through Integration
By delivering a platform of integrated, highly efficient partner applications, the EchoSystem platform offers both contact center customers and EchoSystem partners a combined business value that is far greater than the sum of its individual components.
For customers-from call and contact center agents to supervisors and upper management-the fully integrated, completely managed EchoSystem is quicker to implement, easier to use and more cost-effective than multi-vendor solutions. Technology partners are able to deliver their products and services to customers directly through the platform, allowing those partners to reach new markets as part of a larger and more complete on-demand solution.
Additional information regarding Echopass and the EchoSystem service integration platform can be found at www.echopass.com.
About Echopass Corporation
Echopass Corporation provides advanced IP-based call and contact center solutions as a service for mid-to-large enterprises and government agencies through its unique EchoSystemT service integration platform. Only Echopass delivers the promise of on-demand, always on, guaranteed, and end-to-end solutions that are both affordable and fully integrated with client's existing customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of the Red Herring Top 100 Companies award. The company is headquartered in Pleasanton CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
PRESS CONTACT:
Citigate Cunningham
Scott Malinowski
(617) 374-4223
SMalinowski@citigatecunningham.com
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