1-888-622-5345

Related Pages:

• EchoSystem Overview
• Outrigger Video
• Echopass Hosting Center

News

Recent Press Coverage

Echopass has appeared in articles within the following publications, with specific stories linked below:

                             

• ICMI's Customer Management Insight "Multi-Sourcing Benefits: A Common Hosted Platform Is Key"
  April, 2008
• PHONE+ "Higher Calling: Hosted Contact Centers Help Agents Move Up"
  8/29/2007
• TMC.net Customer Interaction Solutions "Echopass Among TMC Labs 2007 Innovation Award Winners"
  8/3/2007
• The Sterling Report "Realizing the Cost Benefits of Call Center Multi-Sourcing"
  7/19/2007
• MultiChannel Merchant "Top Five CRM Deployment Mistakes"
  5/30/2007
• Call Center Magazine "Cultivate An On-Demand Workforce Through On-Demand Technology"
  5/30/2007
• CIO "Three Approaches Companies Use for On-Demand Computing"
  5/21/2007
• ContactCenterWorld.com— Echopass Receives Highly Commended Technology Innovation Award
  4/16/ 2007
• MultiChannel Merchant "The Case for a Hosted Contact Center System"
  3/27/ 2007
• Internet Retailer "Speed Dialing - Faster, smarter, easier: How the web is boosting call center performance"
  March, 2007
• ContactCenterWorld.com "Executive Insights: Interview With Echopass CMO Bruce Dresser"
  3/1/2007
• Tech News World "Echopass One of Eight Firms Honored With CRM WizKids Awards"
  3/1/2007
• VIP "Frost & Sullivan Recognizes Genesys and Notes Echopass as Genesys ASP Partner"
  2/26/2007
• ContactCenterWorld.com "Case Study: Everdream"
  2/5/2007
• Hospitality.net " New Hosted Technology Lets Outrigger's Denver Contact Center Shine during Back-Back Blizzards"
  1/8/2007
• Frost.com "Debunking Common Myths in Outbound Dialing"
  12/27/2006
• eWeek "VOIP: 10 Years of Lowering Costs"
  12/11/2006
• Computerworld Online "How one company rode out a Category 5 hurricane"
  11/16/2006
• ContactCenterWorld.com "Case Study: ULTA Salons"
  11/9/2006
• TMCnet.com "CRM Alone is not Enough: Successful CRM Implementations Need Strong, Fully Integrated Call Center Technology"
  10/18/2006
• East Bay Business Times "The Voice of Electronic Monitors: Echopass Tech Tracks Parolees"
  10/13/2006
• Customer Inter@ction Solutions "Case Study: An Rx For Healthcare Communication Outsourcing And Offshoring Medicall Call Centers For Competitive Advantage"
  9/1/2006
• Optimize Magazine " Trendspotting - What's up, what's down in IT?"
  September, 2006
• IPCommunications.com "Evaluating ROI in an On-Demand Call Center Solution"
  8/21/2006
• Call Center Times "MediCall Success With Echopass"
  5/18/2006
• Computerworld "Setting Up Security With a 'Locked-Down' PC"
  5/15/2006
• hsyndicate.org "Hosted Solutions Update... “Deal or No Deal” By Bill Peters"
  5/8/2006
• Call Center Magazine "Hosted Tools: The Echopass Interview"
  5/1/2006
• Internet Retailer "Calling all web sites: Staking a revenue-driving customer service reputation on newfangled VoIP"
  5/1/2006
• IT Business Edge "Hosted Solutions Offer Much-Needed Flexibility"
  4/20/2006
• TMCnet.com "Eight Things You Can't Do with Premise-Based Call Center Hardware"
  4/13/2006
• CRM Buyer "Hosted Contact Subsector Growing Fast"
  4/3/2006
• CRM Magazine Online "The 2006 Service Elite Awards"
  4/1/2006
• CRM Buyer "Microsoft Kicks CRM Distribution Up a Notch"
  3/28/2006
• TMCnet.com "Echopass and Microsoft Expand Partnership to Enhance Call Center and CRM Offerings"
  3/27/2006
• Computerworld Online "Hairdresser trims costs with hosted apps"
  3/20/2006
• ContactCenterWorld.com "Case Study: Outrigger Hotels and Resorts"
  3/15/2006
• Network World Online "Salon trims costs with hosted apps"
  3/13/2006
• CIO Update "SaaS Making Headway (Again)"
  3/8/2006
• destinationCRM "Real ROI: A Solution That's a South Sea Breeze"
  3/1/2006
• destinationCRM.com "Dispelling the Myths of Hosted Service Providers"
  3/1/2006
• RIS News "Online Going to the Source"
  3/1/2006
• TMCnet.com "MediCall Efficiently Delivers Customer Care with Echopass"
  2/28/2006
• Bank Systems & Technology "Making a Better Connection"
  1/31/2006
• Computerworld Online "Outsourcing: Hotel Chain Takes New Tack on Call Center IT"
  1/13/2006
• Bank Technology News "Call Center Service: Looking For A Handle To Reduce 'on Hold' "
  1/1/2006
• TMCnet.com "Call Center Improves Customer Service by Implementing Echopass Call Center On-Demand"
  12/19/2005
• Forbes.com "Straight Up: Picking A Partner "
  12/7/2005
• Hotel & Motel Management Online "Outrigger Hotels books Echopass Contact Center On-Demand "
  11/21/2005
• eWEEK "Echopass launches integrated services"
  10/10/2005