Careers

Echopass is a continuing leader in delivering advanced call and contact center solutions as a service. If you are interested in becoming a key contributor, please submit your resume to us at careers@echopass.com.

Current Job Listings

Professional Services - Senior Project Manager/Senior Consultant

Skills Overview:

Experience (10+ years) in managing mid-size contact center implementation projects both from a project management and technical perspective. The candidate must be an expert in Contact Center technologies including, Telecommunications, CTI (Computer Telephony Integration), ACD, IVR, VOIP, Internet (architecture), CRM, Genesys product experience preferred.

Excellent communication skills. High energy, high commitment, high integrity. Experience dealing with multiple constituencies, including multiple internal departments. Ability to make and deliver on project plans in a highly dynamic environments. Ability to make things happen and get things done. The individual must be self-motivated with excellent time management skills. Candidate must be able to operate in an entrepreneurial environment.

Project planning and management skills. Strong customer skills. Ability to manage expectations. Pre-Sales experience required. Supporting sales in demo's, technical inquiries, competitive analysis and ROI.

This position requires close collaboration as part of a team thus excellent communication (written and verbal) are required.

  •   Education: 4 Year Degree preferred
  •   Experience: At Least 10 Years
  •   Travel: Some
  •   Location: Western United States. Bay Area (CA) or Salt Lake City only

Application Development - Software Engineer

Position Overview:

Seeking a mid level programmer with 3 to 6 years experience in the industry building windows and web applications with object oriented languages. The position will report to the Director of Applications Development and will work from Salt Lake City.


Responsibilities:

This position will work closely with professional services on customer requested applications and solutions. Applications may include custom integrations of the Echopass software with 3rd party software, custom applications that integrate with the Echopass service, or internal tools and web sites. Will also be involved in the architecture and design of next generation Echopass applications and services.


Required Skills:
  • Responsible for product life cycle from concept.
  • Bachelor's degree in Computer Science (or equivalent degree/experience).
  • Prior programming experience with Object Oriented Languages (Visual Basic, C#) .
  • Web Programming experience (ASP, HTML, XML, HTTP Handlers, XSL).
  • Microsoft Windows API experience.
  • Microsoft .NET experience.
  • Custom COM/ActiveX controls and DLL experience.
  • Third party API integration (C, COM, DDE, TAPI).
  • Familiarity with Visual Studio 2003 or 2005.
  • Understanding of software development processes, including object oriented analysis, design and implementation.
  • Database schema design and implementation (tables, queries, triggers, views, and stored procedures). Experience with SQL Server, Enterprise Manager, and Query Analyzer a plus.
  • Ability to work with a small dedicated team of engineers.
  • A self starter willing to learn.