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• Echopass Announces EchoScripting for CRM
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• Outrigger Teams With Echopass and Genesys to Deliver "Wow" Customer Experience On-Demand
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• Echopass Chooses Primary Matters for ROI/TCO Analysis
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• Echopass Announces Appointment of Bruce Pollock to Board of Directors
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• Infinite Mind Sales Jump with Echopass On Demand Services
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• Echopass and Right Now Partner to Deliver Pre-Integrated On Demand Contact Center Solutions
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• Echopass Secures $11 Million in Series C Funding
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• Industry Veterans Ray Glynn and William Grosso Join Echopass Executive Management Team
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• Echopass Named a Red Herring Top 100 Private Company
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• Echopass Provides Live Online Customer Support for SonicWALL
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• MediCall Selects Echopass for On Demand Contact Center Services
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• Echopass Announces Next Version of Pre-integrated Solution for salesforce.com
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More Press Releases: 2004 | 2003

Articles

Outrigger's Bill Peters is featured in Hospitality Upgrade Magazine discussing using new technology to reduce costs and improve service

In an effort to reduce costs and improve services through the use of voice-over IP (VOIP), Outrigger and OHANA Hotels and Resorts entered into an agreement with Echopass, a Sprint-preferred company which supplies virtual automatic call distributing services on April 1, 2005. Read more (PDF 227Kb) »

The Wall Street Transcript - Questioning market Leaders For Long Term Investors

TWST: Can you provide a brief historical sketch of Echopass and a picture of things as they are now? Ms. Brown: Echopass is an application service provider (ASP) that delivers hosted contact center services to large and small companies, and to outsourcers. Read more (PDF 275Kb) »

Value Demand in Call Centers

Value demand implies understanding call types in customers’ terms. Typically, this leads to a quite different classification than that which call centers have established for themselves. Read more »

Customer Disservice on the Rise

Providing customer service is more than a key to reducing customer churn. It could also become a customer-retaining added-value service. Read more »

The Future of Technology Outsourcing

Application service providers will be key to the growth of our global economy over the next decade. Market research firms project industry growth. Read more »

Rate Your Routing

The 10 characteristics of customer-centered companies match the 10 characteristics of companies that are good at call routing. Read more »

Next Generation Call Centers

Call centers need to mature and move onto their next phase of development before the customer—business-to-business and consumer—gives up on them. Read more »

Making the Business Case for Net Based Customer Service

Making your company easy to do business with is today’s great competitive edge. Customers expect the best price. They expect fast service. They expect to get answers. Read more »

CRM—What does it truly mean?

Some companies profess to be CRM focused because they perform a particular customer-related activity well, but is this enough? Read more »

Bringing Order to the Chaos

Hordes of new players, with diverse offerings, have become part of the churning application service provider (ASP) ecosystem in the last couple of years. Read more »