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Genesys | Echopass has more than 13 years of experience delivering world-class solutions to the enterprise contact center market. Providing exceptional expertise and innovative solutions, we are committed to your success.
We are the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises, as recognized by Frost & Sullivan in 2011, 2012 and 2013. Since 2000, Genesys | Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. The Genesys | Echopass call center software offering provides our clients a continuing high level of Innovation , an unwavering Commitment to the success of our clients, and an unmatched depth of Expertise to uncover, develop and implement leading edge contact center solutions that has been gained over the last thirteen years in the market.
Genesys | Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance.
We are the recipient of numerous industry awards for innovation and customer service, and Best Practices awards from Frost & Sullivan including the North American Market Share Leadership Awards in both Hosted ACD and Hosted Agent Performance Optimization for 2011, 2012 and 2013, and the overall North American Hosted Contact Center Market Share Leadership Award for 2013. The company is headquartered in Pleasanton, CA.